Delivery Policy

Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Yumi Gifts (“the Company”) makes available to you and any of our services which are accessible on or via the yumigifts.com (“Website”). These Terms and Conditions govern your use of the yumigifts.com

Products
All products as depicted on this website (as may be varied from time to time) are available as long as they are available for sale. Products are subject to availability. In the event of any supply issues, we reserve the right to substitute other products of equivalent value and quality without notice.

In the event that we are unable to supply the products or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Orders & Payment
You will be given clear instructions to follow and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards and any other credit and/or debit cards as we may specify from time to time. You are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the yumigifts.com

We are also able to receive orders within Singapore and you are welcomed to contact us by phone, sms, whatsapp, wechat, and email for your orders and deliveries.

Delivery
We will do our very best to accommodate a change of address wherever possible. Correct addresses, postal codes and telephone numbers are essential with all orders to ensure a prompt delivery with no errors. We will always do our very best to help with next day delivery, although this cannot be guaranteed and at least 24hours notice should be given. When delivery is to be made to an office address, you are expected to provide the working hours. If a failed delivery arises from the customer’s negligence, a re-attempt delivery fees of $20 is applicable.

When necessary, for example, when a recipient is not at home, deliveries may be left with a neighbour or in a secure area. A card will be left through the door to inform the recipient of this. If neither is possible, then the item will be returned to the delivering florists shop, where the recipient must contact and arrange re-delivery or collection. If a failed delivery arises from the customer’s negligence, a re-attempt delivery fees of $20 is applicable.

In the event of any restriction or denial due to hospital regulation for whatsoever reasons, we shall not be responsible for such denial and consider the flowers / fruits basket being delivered. Should the patient being discharged before the time stipulated by you and making our delivery not possible, we shall hold no responsibility and considered this order being delivered. A re-attempt delivery fees of $20 will be applicable.

For order received before noon, goods will be delivered the next day. For orders received after noon, delivery will be made within 48 hours. For bulk orders, please allow and expect a waiting time of up to 2 weeks.

Deliveries During Valentine Period
Customers’ request for delivery at specify time will be carried out at our best efforts and due to overwhelming orders during this date, there will be no refunds for any late delivery. For orders received after 12noon on 13th February, we shall try our best to deliver on 14th February. In the event delivery cannot be made on 14th February, it will be delivered on 15th February and no refund will be made under this circumstance.

Due to the overwhelming demand of flowers & gifts during Valentine period, we reserve the rights to replace with equivalent products in the event that the products ordered are out of stock. No notifications will be made to the sender for orders made after 11th February and refunds will not be entertained for such replacements.

Any request for changes will not be allowed during this period for orders made and no refunds will be entertained under such circumstance. A re-attempt delivery fees of $20 will be applicable.

Cancelling or Amendments
If you wish to change your order, email order to sales@yumigifts.com. Please note that any changes to your order (delivery address, gift message) must be made at least 48 hours prior to delivery date to ensure that we have time to amend the order prior to preparation and delivery. Unfortunately we cannot guarantee to accept changes made to your order after that time therefore please make sure of all the details of your recipient address before you place your order.

Any orders cancelled under mutual agreement, a transaction charge of 6% of the ordered items will be levied.

Damaged Products
Although we do our best to ensure that this does not happen, on very rare occasions, the products arrive at their destination are damaged. If the recipient receives damaged products, please contact us immediately so that we can arrange either to re-send on the next available delivery date, or a full refund.

Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that the yumigifts.com is fully operational and error-free, we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the yumigifts.com and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the yumigifts.com impossible or impractical. Yumi Gift reserved the rights to impose new terms and condition without any prior notices.

Refund Policies for Normal Deliveries
No refunds will be made as a results of following “problems” during our delivery of your orders:-
– Address provided by the sender is wrong or incomplete & resulted delivery cannot be made.
– The sender has not given the recipient’s contact numbers (house, office or mobile) and no-one is at home to receive the gifts during our delivery.
– The recipient has moved out of the address provided by the sender.
– The recipient has switched off his or her mobile phone & there is no-one at the place of the address provided to receive the gifts during our time of delivery.
– The recipient refuses to accept the gifts due to his or her personal problems with the sender.
– The recipient stays in a condominium or apartment and the guard refuses to allow our delivery personals to admit to the condominium or apartment and refused to accept the flowers/gifts on behalf of the recipient.